Support Arrangements
Standard Local Support
Support for Methodware Clients or Prospects is available on Belgian business days during
our regular office hours via phone, e-mail, fax and internet support centre facilities.
(Consult the Contact Info
page for details) Issues or queries that cannot be resolved
locally are escalated to the Methodware support team the same day. Local Support under a Methodware Maintenance Agreement
Clients with a Methodware Maintenance
Agreement (contract signed between Methodware and the Client, covering Service Level
Agreements and Functional Upgrades) get the attention required to warrant the SLA's agreed
in the Methodware Maintenance Agreement.
At it's sole discretion, Q-Project will
provide onsite diagnostic and repair services.
Q-Project schedules and ships maintenance
and service releases to Clients as appropriate.
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Document maintained by Ady - Last updated 10/08/09